Business metrics and feedback showed there was an opportunity to improve customer service at NSWTG. The Communications & Engagement team worked with a consultancy to develop the Customer Excellence Principles as a tool to turn this around and embed a culture of customer service excellence at...

The Astellas Scientific Innovation Narrative toolkit was developed to help Astellas' leaders deliver powerful and compelling strategic communications. The Narrative brought together a complex matrix of different innovation functions under one messaging platform, across geographies and...

In order to build stronger relationships with Trinity Real Estate Solutions’ current customers and prospects, the team created a strategic appreciation and relationship marketing campaign through the art of gift marketing.

Based on 10 years of research to evaluate the effectiveness of the current training system, the Royal College saw an opportunity to lead Canada's medical education into the 21st century by shifting the current 100-year-old teaching model to modern-day best practices.

Despite boasting 23 campuses on five continents, LCI Education remained relatively unknown to prospective Australian students. But its new campus had classrooms to be filled, and in September 2018 LCIM commissioned Ellis Jones to design and deliver a targeted digital student recruitment campaign.

The Victorian Government acknowledges that confidence and trust in the energy market is impacted by its complexity.  The Energy Affordability Training Partnership equips workers to help support households in understanding their energy costs by providing plain English communication material.