Powered by IABC
Catalyst
  • Innovation
  • Business Acumen
  • Career Roadmap
  • Gold Quill
  • Podcasts
  • About
DELWP Energy Affordability Training Partnership
Gold Quill | 21 June 2020
DELWP Energy Affordability Training Partnership
by: Melanie Yap

Many Victorian energy consumers find the market confusing and do not want to, or aren't able to, actively engage. The Australian Consumer Competition Commission's Bipartisan Independent Review of the Electricity and Gas Retail Markets in Victoria (2017) found that Victorian households are paying almost 200% more than they paid for electricity and gas before competition was introduced in 2002, and innovation has been largely limited to energy retailer marketing practices. It also found that retailer practices have resulted in poor outcomes for consumers and that discounting practices were confusing, opaque and made comparing offers difficult.

The Victorian Government acknowledges that confidence and trust in the market is impacted by complexity and the ever-changing nature of energy, and this is particularly true for the most vulnerable members of the community. The Energy Affordability Training Partnership supports these households to better understand, manage, and reduce their energy costs by providing ER workers with the training and resources to assist vulnerable households to reduce their energy costs, and plain English communication material through the Energy Info Hub.

Research was used to understand the context in which ER workers and vulnerable consumers engage with energy, and this informed the creation of a suite of resources to assist workers and consumers to navigate the market, stay comfortable and save money.

Read the full case study here.


Melanie Yap
Business Acumen
Communication Can Calm Chaos: World Conference 2022 Preview
23 June 2022
Communication Can Calm Chaos: World Conference 2022 Preview
by: Jenni Field

Communication can calm chaos because it is the golden thread that runs through organizations.

Innovation
Before, During and After: Managing Cybersecurity Communications
22 June 2022
Before, During and After: Managing Cybersecurity Communications
by: Paige Strand

Everyone plays a role in ensuring the organization is protected from cybersecurity incidents — especially communicators — from proactive planning to reactive measures in the moment. What should we focus on first?

Business Acumen
ESG — Communicating the Greater Good
22 June 2022
ESG — Communicating the Greater Good
by: Joe Bobbey, Stephen Forshaw and Tammy Korgie

Having a solid understanding of ESG and related trends is the first step to being a more effective ESG communicator.

Contact Us
330 N Wabash Avenue, Suite 2000, Chicago, IL 60611 USA
Phone: 312.321.6868 | Toll-Free: 800.218.8097 | E-mail: member_relations@iabc.com
Login
Search